Are circular references and collaboration supported within workflows?
- Use workflows to “return a request” to the initiator, with a comment, to request supplemental clarifications, which ensures all the details of the collaboration are captured within the workflows itself
- Design and set up workflows with no routing restrictions, and with full visibility for all parties, throughout the life of a dispute request, into the status of the dispute and the actions needed to move it forward, which eliminates the need for communication outside the solution
