Optymyze Website Privacy Policy

Optymyze (referred to as “we”, “us” and “our”) offers a unified, no-code platform as a service for data, analytic, planning, and business process automation to enable the virtual workforce, automate the virtual enterprise, unify virtual operations, and help companies succeed in a virtual world. We respect the privacy of our Customers and business partners, so we have created this policy to describe what information is collected, how it is obtained, along with how we may use or disclose that information.

Scope

This Privacy Policy describes the ways in which Optymyze may collect, use, and disclose information about you through our websites, conferences, publications, marketing, sales operations, social media properties, and other online services that link to this Policy (collectively, the “Online Services”), along with the choices you make about the way your information is collected through the Online Services. By using the Online Services, you consent to the processing of your information as set forth in this Privacy Policy, now and as amended by us.

This policy does not cover information regarding data collected from our Customers as part of providing Services. The Optymyze Service Privacy Policy covering Customer data guidelines is located at https://support.optymyze.com.

Information Collection

We collect any information that you provide when you use the Online Services, including when you create an account; participate in our message boards and discussion forums as part of the Optymyze Community User website; web-forms; interaction on social media, or otherwise contribute content to the Online Services; apply for a job; participate in polls and surveys; register for events and webinars; sign up to receive electronic newsletters and other materials; download or request reports and other information; or contact us with a question, comment, or request.

The information that you provide to us may include, but is not limited to, your name, your photograph, and contact information such as your physical address, email address and phone number; username, password, and other user registration information; information you provide when submitting an employment application; information you provide when you make a request or otherwise contact us; and any other information you choose to make public on the Online Services.

We and our service providers may collect both personal information and other information from a variety of sources that generally fall into three categories:

• Direct Interactions: Data from your use of and interaction with us through the social media channels and other activities such as account creation, submissions of registrations and forums, or sales inquiries and transactions.
• Publicly Available Data / Data from Third Parties: Data from automated interactions on non-Optymyze websites, or other data you may have made publicly available, such as social media posts, or data provided by third party sources, such as marketing opt-in lists, or data aggregators
• Automated Interactions: Data from the use of technologies such as electronic communication protocols, cookies, or IP addresses.

We may automatically collect certain technical information from your computer or mobile device over time and across different websites when you use the Online Services, such as your Internet Protocol address, your browser type, your operating system, the pages you view on the Online Services, the pages you view immediately before and after you access the Online Services, and the search terms you enter on the Online Services. This information allows us to recognize you, in order to personalize your experience when you return to the Online Services, improve the Online Services and the products and services we provide, as well as provide you with advertisements targeted to your interests (commonly referred to as “Targeted Advertisements”).

We and our service providers may collect and store this information using “cookies,” which are small text files that many websites save on your computer when you visit and they access these text files when you return, or similar technologies. We and our service providers may also use Google Analytics, which collects and processes certain technical information from your computer or mobile devices, such as the web address of the page that you are visiting and your Internet Protocol address. Please refer to “How Google Uses Information From Sites or Apps That Use Our Services”, located at https://www.google.com/policies/privacy/partners for more information.

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.

Information Use

We do not collect Sensitive Personal Data (means EEA or Swiss Personal Data regarding an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, physical or mental health, or sexual life).

We, and our affiliates and subsidiaries, may use the information collected for a number of purposes, including, but not limited to, providing you with the products, services, or information you request; supporting your customer or partner relationship with us (e.g., notifying you of a product update); processing an employment application; verifying your identity; providing you with information about the Online Services or required notices; delivering Targeted Advertisements and other marketing communications, promotional materials, or advertisements that may be of interest to you; allowing us to improve the Online Services and the products and services we provide, such as tailoring our content to better meet our users’ needs and interests; generating and analyzing statistics about your use of the Online Services; and detecting, preventing, and responding to fraud, intellectual property infringement, violations of law, or other misuse of the Online Services.

We also may combine or aggregate any of the information we collect through the Online Services or elsewhere (e.g., via telephone, email, interactions on social media, personal contact with us or our employees, or public events such as trade shows or seminars) for any of these purposes.

Information Disclosure

We may disclose the information we collect from you through the Online Services to our affiliates and subsidiaries; to service providers and suppliers who work on our behalf and who have agreed to keep the information confidential and use the information solely to carry out the services that they are performing for us, including without limitation to other users of our Online Services, consistent with your privacy settings; as required by law, such as to comply with a subpoena or other legal process, a court order, or government reporting obligations; when we believe in good faith that disclosure is necessary (a) to protect our rights, the integrity of the Online Services, or your safety or the safety of others, or (b) to detect, prevent, or respond to fraud, intellectual property infringement, violations of law, or other misuse of the Online Services; and to service providers, advisors, and other third parties to the extent reasonably necessary to proceed with the negotiation or completion of a merger, acquisition, or sale of all or a portion of our assets.

We will not sell, rent, or lease information that can personally identify you to others, except as described in this Privacy Policy.

The Online Services may also contain links to third-party websites and applications for your convenience and information. Optymyze does not control said third-party websites and applications or their privacy practices, which may differ from ours. You acknowledge and agree that we are not responsible for the collection and use of your information by third-party websites and applications that are not under our control, and such information is not governed by this Privacy Policy.

Information Processing

Information collected through the Online Services may be transferred to our affiliates, subsidiaries, and service providers for purposes that include data consolidation, storage, and simplified customer information management. By using the Online Services, you consent to such transfer and processing.

Legal Basis for Processing Personal Information

Our legal basis for processing your personal information for the purposes stated above will depend on the personal information concerned and the context in which we collect it.

Typically, Optymyze collects and processes personal information where:

• You have provided your consent for us to do so;
• We need the personal information to perform services under a contract with you;
• The processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms; and
• We may have a legal obligation to collect personal information from you.

Information Security

We strive to maintain reasonable administrative, technical, and physical safeguards designed to protect the information collected by the Online Services. However, no information system is 100% secure, so we cannot guarantee the absolute security of your information. Moreover, we are not responsible for the security of information you transmit to the Online Services over networks that we do not control, including the Internet and wireless networks.

Children’s Information

The Online Services are not directed to, nor do we knowingly collect information from, children under the age of 13. If you become aware that your child or any child under your care has provided us with information without your consent, please contact us at the contact information listed below.

Your Rights over your Personal Information

Depending on your location, such as the European Economic Area (EEA), United Kingdom, Switzerland, or Canada, you may have rights under applicable data protection laws that allow you greater access to and control over your personal information. Your rights may include:

• Right of Access: You have the right to learn if personal data is being processed by us, obtain disclosure regarding certain aspects of the processing and obtain a copy of the personal data undergoing processing.
• Right of Rectification: You have the right to verify the accuracy of your personal data and ask for it to be updated or corrected.
• Right to be Forgotten: You have the right to obtain the erasure of your personal data from us.
• Right to Restriction of Processing: You have the right to restrict the processing of your personal data. In this case, we will not process your personal data for any purpose other than storing it.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and, if technically feasible, to have it transmitted to another controller without any hindrance.
• Right to Object: You have the right to object to the processing of your personal data if the processing is carried out on a legal basis other than consent.
• Right to not be subject to automated decision-making: This includes the right to not be subject to a decision based solely on automated processing, including profiling, that could have a legal, or similarly significant effect on you.
• Right to withdraw your consent at any time: You have the right to withdraw consent where you have previously given your consent to the processing of your personal data.
• Lodge a complaint: You have the right to bring a claim before the competent data protection authority.

Data Retention

Your personal information will be held only for so long as it is necessary for the purpose for which it was originally collected, and in accordance with applicable law. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Policy. When assessing retention periods, we first examine whether it is necessary to retain the personal information collected and, if retention is required, work to retain the personal information for the shortest possible period. We will consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of the personal information, the purposes for which we process the personal information, and whether we can achieve those purposes through other means, and the applicable legal, regulatory, or other requirements.

United States Residents Specific Rights

Categories of personal information we collect, as defined by California Consumer Privacy Act:

• Identifiers: name, photograph, contact information such as your physical address, email address, username, password, Internet Protocol address.
• Personal information as defined in the California Customer Records title: phone number, information you provide when submitting an employment application, make a request or otherwise contact us.
• Internet or other similar network activity: browser type, operating system, the pages you view on the Online Services, the pages you view immediately before and after you access the Online Services, and the search terms you enter on the Online Services.
• Professional or employment related information: company you work for, job title, business phone number.
• Inferences drawn from collected personal information: this information allows us to recognize you, in order to personalize your experience when you return to the Online Services, improve the Online Services and the products and services we provide, as well as provide you with advertisements targeted to your interests.

To learn more about the sources of personal information and how we use it or who we share it with, please read this Policy in its entirety.

Your Rights

Depending on the jurisdiction you live in, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law:

• Limit a business’s use and disclosure of your sensitive personal information to only certain purposes allowed under the law.
• Opt-out of a business’s sale and sharing (for cross-context behavioral advertising) of your personal information.
• Correct inaccurate information a business has about you.
• Know the information the business has collected about you and why they collected, disclosed, sold, or shared it.
• Equal treatment by businesses: you cannot be discriminated against for exercising your rights.
• Delete personal information businesses and their service providers or contractors have collected from you.

To exercise these rights, you can send your requests to us by means described in the Contact section of this Policy.

Request Verification

In order to protect your information, we will confirm a requestor’s identity before responding to any request. Any information we gather through this process will only be used for consumer verification, security procedures, or fraud-prevention. We will delete any verification information as soon as practical after processing your request.

Authorized Agents

Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. In order to protect your information, we will confirm the agent’s identity before responding to any request. We may deny a request from an authorized agent who does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws. Even if you use an authorized agent to exercise your rights under applicable laws on your behalf, pursuant to applicable laws we may still require that you verify your own identity directly to us.

California Residents

California Civil Code Section 1798.83, also known as the ‘Shine The Light’ law permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

Changes to This Privacy Policy

Please refer to this policy often for the latest information. Optymyze keeps this privacy policy under review and has the right to revise it at any time. Any such revisions will be effective immediately upon their posting and we will notify you by posting a new Privacy Policy on this page and updating the revision date below. If we make any revisions that materially change the ways in which we use or disclose the information previously collected from you through the Online Services, we will give you the opportunity to consent to such changes, prior to applying them to that previously collected information.

Contact Us

If you have any questions about this Privacy Policy or our use of your information collected through the Online Services, or if you wish to exercise any other rights, please contact us at privacy@optymyze.com.

For reports of security concerns or vulnerabilities, kindly reach out to us directly at security@optymyze.com.

This Privacy Policy was last reviewed on September 2024.