Managing Agents Effectively in Data-Driven World

Part 2: DIGITIZING THE POLICY HOLDER EXPERIENCE

Insurers have long desired more information about all links in the customer chain but have been limited by the nature of their relationships with producers and customers.

This segment provides an overview of the policyholder value proposition and six basic steps of mapping the desired customer experience. Karlyn expands on this by providing some potential digital capabilities to deliver that are not traditionally found in core systems.