Managing Agents Effectively in Data-Driven World

PART 1: FOUR NEW PARADIGMS SHAPING THE P&C INDUSTRY

Insurers are wrestling with four major changes in the industry: shifting the focus from just paying a claim to preventing losses, becoming a technology innovator, putting a greater reliance on partnerships and a placing greater emphasis on engagement.

In this first segment, Karlyn discusses four trends she has identified shaping the future of the insurance industry. From a shift in products and technology to the need for creating a new value chain and enhancing customer touchpoints. Policyholders still want “peace of mind,” but their expectations have shifted, and they want a tailored experience delivered efficiently.